Remote support Connection guide

Step 1

Please call Locktech It for your pin number, then please go to


Step 2

Enter the pin number and click download


Step 3

Support-logMeInRescue.exe will start downloading. Once finished please run the program. Some browsers may ask if you want to run or save please click run, but if save is your only option please click save then run the program. You will be asked to give the technician permission to perform certain actions. Click Yes to grant permissions.


What can you do during a Remote Support?

  • Chat with the technician(s)
  • View a detailed session log
  • Allow or deny the technician the right to perform certain actions
  • Send individual files to a technician
  • Change the display font size
  • Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
  • End a session by clicking the small X in the upper-right corne

What do I need to have on my computer?

The more important thing to have is a reasonable internet connection.